FAQ

1. Are your products vegan?
Yes! All Pretty Serious products including the nail polishes are vegan. They are also Big 3 free, and formaldehyde resin free. Go team!

2. Do you test on animals?
Absolutely not. Pretty Serious Cosmetics is totally against animal testing. The only guinea pigs that these products are tested on are consenting human guinea pigs!

3. Do you ship internationally?
Absolutely! You can see our Shipping Rates and Return Policy here.

4. Will your items sell out?
Although there will be times when things go out of stock on our website, you can rest assured that it will be restocked. At present, nothing is LE or likely to be discontinued for some time so there is no chance that you will miss out.

5. Are your items packaged?
Yes. We worked very hard on outer packaging. The boxes were designed by Leigh Young who also did my pinup girls. I love when my cosmetic items are boxed, so I wanted the same feel for my own products.

6. What payment methods do you accept?
We have Paypal set up initially, and we will be adding secure Visa and Mastercard processing via eWay in the near future. All necessary security steps have been taken to ensure the safety of your information. You can view our Privacy Policy here.

7. When will there be more colours?
Next up we have an LE shade with $5.00 from every polish sold going to the Cancer Council. This should be late September. Following that, Halloween will go on sale mid October.

8. Are you going to do other products besides lip gloss, eye shadow and nail polish?
While our main focus is nails (of course) the answer is a resounding yes! Just wait until you see what we have planned.

9. Your sparkle glosses are very bright. Are they wearable?
Absolutely! The glosses may look bright in the tubes, but they are actually quite sheer and go on the lips more as a lightly tinted sparkle gloss than full colour. They are also super moisturising and scented in the most delicious flavours!

10. What sizes are your products?
The nail polishes are 11ml, Glosses 5.5g and Loose Shadows 5g. The glosses and shadows are packed by weight, while the nail polish is filled by volume.

11. I have a store, can I buy your products wholesale?
Sure! Drop us an email at info@pretty-serious.com and we'll be happy to discuss the options that we have available. We're always happy to help Pretty Serious products make their way around the world.

12. Some of my Loose Shadow containers are more full than others, am I missing product?
Not at all! All of our loose shadows (and glosses too!) are packed by weight. Some ingredients settle together more during storage, but there is definitely at least 5g of product in each (5.5g in the gloss!). 

13. Do you offer sample sizes of your shadows?
Not at this time, but if there is enough demand we may look into this in the future.

If you have a question that isn't covered here, please contact info@pretty-serious.com