Shipping & Returns

AUSTRALIA & NZ

Shipping & Handling anywhere within Australia is $4.95 for up to 500g, while anything over that is a flat rate of $9.95 no matter how large your order. Items ship from Sydney, NSW and should arrive 2-4 days after you receive your shipping notice.

Orders placed before 12pm AEST are usually processed and shipped via Australia Post same day but during peak periods (collection launch, sales) processing may take up to two days from date of order placed. If you are in a hurry and really need your items please leave us a note on your order and we will do our best to accommodate your request.

New Zealand shipping is $9.95 for up to 500g, and $12.95 for up to 1kg.

USA, UK & CANADA

International Shipping Rates are detailed below:

We have USPS First Class mail available for up to four polishes to the USA. We also have Priority Mail options.

Canada is flat rate $12.95.

UK rates are $12.95 for up to 500g and $22.50 for up to 1kg.

ASIA

Under 500g $9.95, up to 1kg $14.95

REST OF THE WORLD

The Shipping & Handling rate for all other countries is $12.95 under 500g and $22.50 for up to 1kg. We are working hard to procure better postage rates for the rest of the world and hopefully soon we will have cheaper options available. 

If you have any questions about shipping or the order process, please send an email to shipping@pretty-serious.com and we will do our best to answer your question.

Please note that orders outside Australia could potentially be subject to taxes and duties as well as other charges related to importing  cosmetics into that country from Australia. If you think that you may encounter these extra charges, you may wish to check with your country's customs offices prior to ordering. Pretty Serious Cosmetics is not responsible for any of charges or refunds if the package is refused by customs or the recipient.

RETURNS

If for any reason you are dissatisfied with your Pretty Serious product, we will gladly accept your return and offer a full refund less shipping provided your return fits the following criteria:

1. Item is still full and the contents has not been tampered with.
2. Item was purchased within the last 30 days.

Returns will never under any circumstances be resold.

Please email shipping@pretty-serious.com to arrange a return.