Q: OH NO! YOU'RE CLOSING DOWN? SAY IT AIN'T SO!
A: Calm yourself, Janet. It's only temporary. We're rebranding and we'll be back soon with a hot new look, a brand new store and the incredible colours you know and love (as well as some new ones)!
Q: So a new you, hey? Sounds rad. Are all my fave colours coming back with the re-vamp?
A: About 80% of our current library will be back. We'll need to trim the fat in a few places, but we'll make up for it with the new stuff we bring to the table.
Q: So how long is this sale for?
A: Strictly while stocks last. Once an item is sold out, it will be removed from the store.
Q: One of the colours I wanted is sold out in the USA but still available in Australia! Help!
A: Drop us a sweet email at email@example.com and we'll see what we can do.
Q: One of the colours I wanted is sold out in Australia but still available in the USA! Help!
A: Unfortunately, we can only send stock to the USA at the moment, we can't bring it back.
Q: Why a new store? What's wrong with this one?
A: We're aiming to make your shopping experience SO much better. Rewards points, better customer management and NO MORE WAREHOUSE DROP DOWN MENUS! Just add to cart and go! Plus we're making it look reeeeaaaallly sexy.
Q: I've still got discount codes from the Newsletter promotion. Can I use them?
A: Sadly, no discount codes are currently active on clearance items. The only code that can be used is COMBINE to combine your order with another still open in our system.
Q: Can I use Gift Cards?
A: Go for it.
Q: Can I buy Gift Cards?
A: Not right now, but they'll be back with the new store.
Any more questions? Drop us a line at firstname.lastname@example.org and we'll do our best to help you out!
Thanks for your patience while we re-decorate!