Shipping & Returns FAQ


We get a lot of questions about our shipping policies so we thought it was about time we compiled it all into a handy FAQ. Please email if you have a question that you don't see answered here and we'll add it to the FAQ!

1. Where are you located?

We're from Sydney, Australia.

2. What are your shipping costs?

1 to 6 polishes $5.95
7 or more polishes $11.90
Spend $50 or more FREE SHIPPING

3. Do you offer International Shipping?

YES! Rates as follows: (all prices are listed in Australian Dollars)

1 polish (USPS First Class Mail) $6.25
2 polishes (USPS First Class Mail) $6.75
3 polishes (USPS First Class Mail) $7.25
4 polishes (USPS First Class Mail) $7.75
5 or more polishes (USPS Priority Mail) $11.95
Spend $50 or more FREE SHIPPING
1 to 6 polishes $9.45
7 or more polishes $14.45
Spend $50 or more FREE SHIPPING
1 to 6 polishes (DHL) $28.95
7 or more polishes (DHL) $37.95
Spend $100 or more FREE SHIPPING

4. If you're an Australian company, how are US Shipping Prices so low?

We have a US warehouse located in Michigan, where we send bulk shipments from Australia. All USA and Canadian orders are shipped from there which not only allows us to keep shipping costs low, but you'll also get your order quickly and with full tracking.

5. Do you offer tracking on other international orders?

All international orders are currently shipped via DHL, which is a fully tracked 3-5 day service. USA & Canadian orders ship via USPS from Hazel Park, MI with full tracking.

6. How long will it take me to get my order?

Unless it is during a launch or a sale, most orders are processed, packed and filled within 24 hours. From there, local and USA customers can expect to have their order within two to five days. International orders take 3-5 days via DHL. If you have ordered and you are worried your package is missing, please email us at We'll do our best to help you out.

7. My item is damaged. HALP!

We're happy to replace any damaged/faulty item, but we do request that it be returned to us so that we can inspect the batch. Don't worry, we'll pay for the postage back to us and post you out a new item free of charge. We do not accept returns or exchanges for change of mind so please choose your items carefully. 

8. My country isn't listed when I try to check out.

We ship everywhere with the exception of Italy and Russia. If you can't find your country during checkout, please email us at and we will set up your country code.

We'll keep adding to this FAQ so if you have any questions, please check back or email us!