Shipping & Returns FAQ
1. What countries do you ship to?
We ship everywhere with the exception of Italy, Russia and Indonesia. This site also does not ship to the United States - you can now order from our dedicated USA store at Pretty Serious USA
2. How much does shipping cost?
That depends on where you are. Here's a breakdown.
1 to 6 polishes $6.95
7 or more polishes $12.90
Spend $50 or more FREE SHIPPING
Express post options are also available at checkout.
1 to 6 polishes $28.95
7 or more polishes $37.95
Spend $75 or more FREE SHIPPING
1 to 6 polishes (DHL) $28.95
7 or more polishes (DHL) $37.95
Spend $100 or more FREE SHIPPING
3. Do you offer tracking on other international orders?
All international orders are currently shipped via DHL, which is a fully tracked 3-5 day service.
4. How long will it take me to get my order?
Unless it is during a launch or a sale, most orders are processed, packed and filled within 24 hours. From there, local customers can expect to have their order within two to five days. International orders take 3-5 days via DHL. If you have ordered and you are worried your package is missing, please email us at firstname.lastname@example.org. We'll do our best to help you out.
5. My item is damaged. HALP!
We're happy to replace any damaged/faulty item, but we do request that it be returned to us so that we can inspect the batch. Don't worry, we'll pay for the postage back to us and post you out a new item free of charge. We do not accept returns or exchanges for change of mind so please choose your items carefully. We do our best to ensure colour accuracy in our swatches and product photos but please be aware that different devices will display colours differently.
6. My country isn't listed when I try to check out.
If you can't find your country during checkout, please email us at email@example.com and we will set up your country code.
We'll keep adding to this FAQ so if you have any questions, please check back or email us! firstname.lastname@example.org